Refund policy

Because every Doerva case is made to order and customized specifically for your purchase, we do not accept returns or exchanges for:

• Change of mind
• Ordering the wrong phone model
• Personal preferences
• Incorrect shipping information provided by the customer

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

To help us resolve your issue quickly, include:

• Your order number
• Clear photos showing the issue
• A brief description of the problem

After reviewing your claim, we'll gladly provide a replacement or full refund, where applicable.

Our goal is to ensure every customer has a great experience, and we'll work to resolve any issue as quickly as possible.