Shipping policy
Last Updated: August 2026
Thank you for shopping with Doerva. Every phone case is made to order and carefully inspected before it is shipped. This allows us to deliver a high-quality product made specifically for you.
Order Processing
- Processing Time: 1–3 business days
- Orders are processed Monday through Friday (excluding public holidays).
- Once your order has shipped, you will receive a confirmation email with your tracking number.
Please note that processing time is separate from shipping time.
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| 🇺🇸 United States | 2–5 business days |
| 🇬🇧 United Kingdom | 2–3 business days |
| 🇩🇪 Germany | 2–5 business days |
| 🇦🇺 Australia | 3–6 business days |
| 🇪🇺 Europe | 5–10 business days |
| 🇳🇿 New Zealand | 5–10 business days |
| 🌎 South America | 5–15 business days |
| 🌏 Asia | 5–15 business days |
| 🇨🇦 Canada | 5–15 business days |
| 🌍 Rest of the World | 10–30 business days |
Note: Deliveries to Alaska, Hawaii, Puerto Rico, and other U.S. territories may require an additional 7–12 business days.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Any available free shipping promotions will be displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number. Please allow up to 24–48 hours for tracking information to become active.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Delays
While we strive to deliver every order on time, shipping delays may occur due to customs processing, severe weather, holidays, carrier issues, or other circumstances beyond our control. We appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect address is provided and your order has already entered production or been shipped, we may be unable to modify or replace the order.
If your package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend it.
Lost or Damaged Packages
If your order arrives damaged or you believe your package has been lost in transit, please contact us within 14 days of the estimated delivery date. Include your order number and any relevant photos (if applicable), and we'll work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team through our Contact Us page or by email. We're always happy to help.