Terms of service
Last Updated: August 2026
Welcome to Doerva. By accessing our website or purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our website.
1. General
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to make purchases.
We reserve the right to update or modify these Terms of Service at any time. Changes become effective immediately upon being posted on this page.
2. Products
All Doerva phone cases are made to order using high-quality production methods.
We strive to display product images and colors as accurately as possible. However, actual colors may vary slightly depending on your device's screen settings.
3. Orders
Once an order has been placed, production begins shortly afterward.
Please review your order carefully before completing checkout. We are not responsible for orders placed with:
- Incorrect phone model selections
- Incorrect shipping addresses
- Spelling or customization errors submitted by the customer
If you notice an error immediately after ordering, contact us as soon as possible. While we'll do our best to help, we cannot guarantee changes once production has started.
4. Pricing & Payments
All prices are displayed in the selected currency at checkout.
We reserve the right to modify prices or discontinue products without prior notice.
Payment must be completed before production begins.
5. Shipping
Orders are typically processed within 1–3 business days.
Delivery times are estimates and may vary due to weather conditions, customs clearance, holidays, or carrier delays that are beyond our control.
6. Returns & Refunds
Because every Doerva case is made to order, we do not accept returns or exchanges for:
- Change of mind
- Incorrect phone model selection
- Personal preference
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of delivery. We'll review your claim and provide a replacement or refund where appropriate.
7. Intellectual Property
All website content, including product designs, images, logos, graphics, text, and branding, is the property of Doerva and may not be copied, reproduced, distributed, or used without prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Doerva shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website.
Our total liability shall never exceed the amount paid for the product in question.
9. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described therein.
10. Contact Us
If you have any questions about these Terms of Service, please contact our customer support team through our Contact Us page or by email.
This version is concise, professional, and appropriate for a Shopify store. It covers the essential legal and operational points without unnecessary complexity. For additional protection—especially if you sell internationally—it's a good idea to have a legal professional review your policies.